Terms of service

These terms and conditions were last updated on 28th April 2025

1. Scope of Application

1.1 These Terms and Conditions apply to all interactions between you (“the Customer”) and us (“the Website Owner”) regarding the use of this website and its services.
1.2 By accessing or using this website, you fully understand and agree to be bound by these Terms and Conditions.
1.3 If you do not agree with any part of these Terms and Conditions, please do not use this website.
1.4 By placing an order, you are deemed to have accepted these Terms and Conditions, forming a legally binding contract between both parties.

 

2. Company Information and Contact

2.1 About SIMBA Co.
We are SIMBA Co., a company specializing in manufacturing shower door seal strips. Our headquarters is in Zhongshan, Guangdong, China, and we operate an overseas warehouse in the United Kingdom.

2.2 How to Contact Us
You can reach us via live chat from Monday to Sunday, 10:00–14:00 (UK time), or by emailing info@showerdoorseal.uk.

2.3 How We Contact You
We may use the email or phone number you provide to communicate with you regarding your orders.

 

3. Customer Information

3.1 Ensure your contact information is accurate when registering or placing an order. Changes after purchase may incur extra courier fees.
3.2 This website is only open to individuals aged 18 and above.
3.3 If we determine that you have violated these Terms, we reserve the right to restrict or terminate your access to the website without prior notice or explanation.

 

4. Privacy Policy

We value your privacy. Please refer to our [Privacy Policy] for full details.
We do not store your credit card details or share your customer information with third parties.

 

5. Orders and Contracts

5.1 Order Confirmation

  • After placing an order, you will receive a confirmation email acknowledging receipt of your purchase offer.

  • We accept your offer only when we send a shipping confirmation email.

  • Products not mentioned in the confirmation email are not part of the contract.

  • We reserve the right to delay or reject any order due to incomplete information, unverifiable details, or suspected fraud.

  • If an order cannot be fulfilled, we will refund your payment in full to the original payment method. Refunds to third parties are not accepted.

5.2 Order Rejection

Orders may be declined due to stock shortages, failed payments, description errors, or legal restrictions.

5.3 Sales Territory

We only sell and ship within the United Kingdom. Orders from outside the UK will not be accepted.

5.4 Eligibility

Purchasers must be at least 18 years old.


6. Order Changes and Cancellations

6.1 Your Right to Modify

If you need to change your order, please contact us promptly. If the changes affect price or delivery time, we will notify you for approval.

6.2 Our Right to Modify

We may adjust products due to legal or regulatory changes. If this affects your order, we will notify you.

 

7. Fulfillment and Delivery

7.1 Inspection

Please inspect the packaging and products upon receipt. Report any issues within 48 hours.

7.2 Shipping and Delivery

  • Orders are typically delivered within 2-5 working days.

  • If items are out of stock, we’ll inform you of the estimated delivery time. You may choose to modify or cancel the order.

7.3 Title and Risk

Ownership and risk transfer to you upon delivery to the courier. If returned, risk remains with you until we receive the item at our designated return address.

 

8. Pricing and Payment

8.1 Prices

  • We strive for accurate pricing but reserve the right to cancel orders or adjust charges for pricing errors.

  • Prices may change without prior notice.

  • All product lengths are approximate. Manual cuts may vary within ±3mm.

  • For “precise cutting” service, the tolerance is within ±2mm. Offcuts will not be shipped.

  • Ownership transfers to you only after full payment and successful dispatch.

8.2 Payment Methods

We accept PayPal, Visa, Mastercard, Discover, and American Express. Payments are processed before shipping and may be subject to pre-authorization.

8.3 Price Errors

In the event of a pricing error, we will contact you before order acceptance. If the order has been processed, we may cancel and refund.

 

9. Cancellations, Returns, and Refunds

9.1 Your Cancellation Right

Under the Consumer Contracts Regulations, you may cancel your order in writing within 30 days of receiving the goods.
Returns must be made within 30 days of confirmation. Notification by phone is not accepted.

9.2 Limitations

  • Used items cannot be returned unless defective.

  • Unsealed or shrink-wrapped items cannot be returned unless faulty.

  • Custom-cut or installation-damaged items are non-returnable.

9.3 Return Process

  • Include your order number and reason for return.

  • Items must be returned in original or secure packaging.

  • Return shipping costs are the customer’s responsibility; use a trackable method.

  • We are not responsible for lost returns—claims must be filed with the courier.

  • If you fail to return the item, we may arrange collection at your expense.

9.4 Refunds

  • Refunds are processed within 30 days of return notice.

  • Shipping upgrades and additional services are non-refundable.

 

10. Shipping and Customs

10.1 Orders depend on stock availability.
10.2 Out-of-stock items will be shipped within 28 days.
10.3 We are not liable for delays due to force majeure (weather, strikes, etc.).
10.4 Delivery times are estimates, not guarantees.
10.5 Please inspect goods before arranging installation.
10.6 If delivering outside the UK, import duties or taxes may apply unless the order is under €150 with VAT included.
10.7 Orders placed before 2 PM (weekdays) will be dispatched the same day. Later orders are processed the next business day.
10.8 Report any delivery issues or damage within 48 hours via email. Retain packaging and provide photos.
10.9 Risk transfers upon delivery to you or your designated safe place. Refused deliveries are at your risk and cost.
10.10 For damaged or incorrect items, sign as “damaged” and contact customer service.

 

11. Warranty and Liability

11.1 Warranty
SIMBA offers a 10-month manufacturer’s warranty.
Report damages or defects within 48 hours of receipt.
If repair is not possible, a replacement will be provided free of charge.

11.2 Feedback
For assistance, email info@showerdoorseal.uk or refer to the product warranty.

11.3 Liability Limitations
To the extent permitted by law, we are not liable for indirect or special damages. Consumer rights may vary by jurisdiction.

 

12. Force Majeure

We are not liable for delays or failures due to natural disasters, war, riots, or other force majeure events.

 

13. Website Use License

13.1 You are granted a non-exclusive license to use the site content for personal use.
13.2 You may download and cache pages for non-commercial purposes only.
13.3 You may not copy, modify, or reuse any content without written permission.
13.4 This website may not be embedded in another site’s frame.
13.5 Deep linking is not allowed without consent, except for authorized affiliate purposes.

 

14. Intellectual Property

14.1 Unless stated otherwise, all content, layout, graphics, icons, buttons, and databases are our property and protected by copyright law.
14.2 No part of this website may be copied, mined, or reused without permission.

 

15. User-Generated Content

15.1 If such functionality is available, you may submit reviews or public feedback about products you have purchased, also known as user-generated content.

15.2 Where available, user-generated content may be submitted in various formats and media, including text, audio, video, and still images.

15.3 By submitting such content, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, distribute, edit, translate, and repurpose this content as needed, including sublicensing to third parties.

15.4 Such content must not infringe upon the intellectual property rights of any third party. It must also comply with applicable laws in the jurisdiction where it is displayed.

15.5 We reserve the right to remove any content that violates or may potentially violate these Terms and Conditions.

15.6 However, we assume no responsibility to audit or monitor any user-generated content.

15.7 Any complaints regarding such content, whether from rights holders, website users, or visitors, should be submitted to us using the contact information listed at the end of these Terms and Conditions.