Terms & Conditions

Last updated: 16 October 2026

Welcome to SIMBA Seals UK.

These Terms & Conditions explain how orders, payments, deliveries, returns and other services work when you shop at showerdoorseal.uk.

Please read them alongside our Returns & Refunds Policy, Shipping Policy and Privacy Policy.

Nothing in these Terms affects your statutory rights as a consumer.

1. About These Terms

1.1 These Terms & Conditions apply to purchases made through showerdoorseal.uk and to your use of our website.

1.2 References to “SIMBA”, “we”, “us” and “our” mean SIMBA International Limited, the company operating SIMBA Seals UK. “You” and “your” refer to the customer or website visitor.

1.3 By placing an order, you agree to the Terms & Conditions applicable to your purchase. A sales contract is formed when we accept your order as described in Section 5.

1.4 If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply where legally permitted.

1.5 Your statutory consumer rights take priority over any conflicting provision in these Terms.

2. Company Information and Contact

2.1 Who We Are

SIMBA Seals UK (showerdoorseal.uk) is operated by SIMBA International Limited, a company registered in Hong Kong.

We specialise in replacement shower door and shower screen seals. Our products are manufactured in China, with stock held in the United Kingdom for local order fulfilment.

2.2 Registered Business Details

Legal company name: SIMBA International Limited
Place of registration: Hong Kong SAR
Registered business address:

RM A07, 1701-02 New Trend Centre
704 Prince Edward Road
East San Po Kong
Hong Kong

2.3 Customer Support

For questions about products, orders, deliveries or after-sales support, you can contact us through:

Email: info@showerdoorseal.uk
WhatsApp: +44 7352 644608

2.4 UK Returns Address

SIMBA Seals UK
Unit 38
Westbrook Road
Trafford Park
Manchester
M17 1AY
United Kingdom

This address is used for UK returns and is not the registered address of SIMBA International Limited.

3. Customer Information and Website Access

3.1 Please provide accurate contact, delivery and order information. Incorrect details may delay delivery or prevent us from contacting you about your purchase.

3.2 If you need to change your delivery details, contact us as soon as possible. We will confirm whether the change can be made and whether any additional costs apply.

3.3 Orders must be placed by someone legally able to enter into a purchase contract. If you are under 18, please ask a parent or guardian to place the order.

3.4 You must not use the website for unlawful activities, attempt to interfere with its operation or misuse other customers' information.

3.5 We may restrict access where necessary to protect our website, customers or business from fraud, security threats or unlawful use. We will not use this provision to remove rights arising from a valid purchase.

4. Privacy and Personal Information

We handle customer information in accordance with our Privacy Policy.

We may need to share relevant information with service providers involved in processing payments, delivering orders, operating our website and providing customer support.

We do not sell customer personal information to advertisers.

Please refer to our Privacy Policy for details of how information is collected, used, shared, stored and protected, including applicable privacy rights.

Marketing communications are managed separately from necessary order and service communications.

5. Orders and Contract Formation

5.1 Placing an Order

When you place an order, you are making an offer to purchase the selected products at the price shown during checkout.

You will normally receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that we have accepted the order.

5.2 Accepting Your Order

We normally accept your order when we send a dispatch confirmation.

Once accepted, a sales contract is formed for the products included in that confirmation.

If we cannot fulfil an order, we will contact you and refund any payment taken for the unavailable goods without unnecessary delay.

5.3 When an Order Cannot Be Accepted

We may be unable to accept an order because:

• A product is unavailable.

• Payment has not been authorised.

• Delivery information is incomplete.

• There is a material error in the product information or price.

• We reasonably suspect fraud or unlawful activity.

• The order cannot be fulfilled within the applicable legal requirements.

Where payment has already been taken and no contract is formed, we will arrange a refund.

5.4 Sales Territory

Our online store is intended for customers purchasing for delivery within the United Kingdom.

Delivery availability and any location-specific charges will be shown or confirmed before checkout.

If we cannot deliver to the requested address, we will let you know and arrange an appropriate refund where payment has been taken.

6. Order Changes and Cancellations

6.1 Changing an Order

If you need a different size, model, quantity or delivery address, please contact us as soon as possible.

We will try to accommodate changes before dispatch, but this may not always be possible.

Any additional charges or changes to delivery arrangements will be explained before we proceed.

6.2 Cancelling Before Dispatch

If you change your mind before dispatch, please contact us promptly.

You may withdraw your purchase offer before a sales contract is formed. Once a contract has been formed, your applicable statutory cancellation rights and our returns arrangements will apply.

We do not charge a standard cancellation or administration fee for exercising statutory cancellation rights.

6.3 Cancelling After Dispatch

Dispatch does not automatically remove your right to cancel an eligible online purchase.

For standard products, you may have a statutory right to cancel within 14 days after receiving the goods.

Please see Section 9 and our Returns & Refunds Policy for details.

7. Fulfilment and Delivery

7.1 UK Stock and Order Processing

Many of our products are held in UK stock, although availability varies by model and length.

Order processing and dispatch times may differ depending on the item, stock position and delivery destination.

Please refer to the product page, checkout and our Shipping Policy for the applicable delivery information.

7.2 Estimated Delivery Times

We aim to provide realistic dispatch and delivery estimates.

Delivery times may be affected by stock availability, weekends, public holidays, courier delays or other circumstances beyond our reasonable control.

Unless a different delivery period has been agreed, we will deliver within the period required by applicable consumer law.

7.3 Out-of-Stock Products

If an item is unavailable after an order has been placed, we will contact you with the available options.

Depending on the circumstances, these may include:

• Waiting for the next stock arrival.

• Choosing a suitable alternative, where available.

• Cancelling the affected item and receiving a refund.

We will not substitute a different seal without your agreement.

If a delay means we cannot meet an agreed delivery period, your applicable legal rights remain available.

7.4 Delivery Problems

If your parcel is delayed, appears lost or arrives damaged, please contact us so we can investigate with the carrier.

We may ask for your order number, photographs or other information relevant to the delivery issue.

7.5 Delivery Risk

The goods remain at our risk until they come into your physical possession, or the possession of a person you have identified to receive them, subject to the exceptions provided by applicable law.

If you independently arrange a carrier that we did not offer as a delivery option, risk may pass at an earlier stage as provided by law.

7.6 Delivery to a Safe Place

If you authorise delivery to a safe place or another recipient, the circumstances of that authorisation and delivery will be considered when assessing any loss or damage.

Nothing in this section excludes liability that remains with SIMBA under consumer law.

8. Product Information, Pricing and Payment

8.1 Product Information

We take care to provide accurate product descriptions, measurements, photographs and fitting information.

Because shower seals are flexible extrusion products, some measurements may be approximate or subject to manufacturing tolerances.

Where a specific tolerance is stated on a product page or confirmed for an individual order, that information forms part of the relevant product description.

8.2 Checking Compatibility

Customers should check the relevant measurements and fitting details before ordering, including where applicable:

• Glass thickness.

• Bottom or vertical gap.

• Seal profile and fixing channel.

• Required length.

• Door movement and nearby fittings.

If you are unsure, our customer support team can help review photographs and measurements.

We cannot confirm compatibility from an incomplete description alone.

8.3 Prices

All prices are shown in pounds sterling (GBP).

Applicable taxes and delivery charges will be displayed as part of the purchase information before you place your order.

We may change product prices from time to time. A price change will not alter an already accepted order unless otherwise agreed or legally permitted.

8.4 Pricing Errors

If we discover a material pricing error before accepting an order, we may contact you to confirm the correct price or decline the order.

If payment has already been taken for an order we cannot accept, we will refund it.

We will not impose an additional charge on an accepted order without your agreement.

8.5 Payment

Available payment methods are displayed at checkout.

Payments are processed through the payment services made available by our store.

Payment authorisation or a payment confirmation does not by itself determine when the sales contract is formed.

8.6 Product Lengths and Cutting

Product lengths and available cutting options are stated on the relevant product page.

Where manual cutting or a precision cutting service is offered, any applicable tolerance should be confirmed in the product information before ordering.

A standard-length product that you trim yourself is different from a product made to your individual specifications. The applicable returns rules depend on the circumstances.

9. Returns, Exchanges and Refunds

9.1 Statutory Cancellation Rights

For most standard goods purchased online, consumers have the right to cancel within 14 days after receiving the goods, without giving a reason.

Where this right applies, you normally have a further 14 days after notifying us to return the goods.

Some products made to a customer's individual specifications or clearly personalised may be exempt from the normal change-of-mind cancellation right.

Your rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods remain unaffected.

9.2 Our 30-Day Returns Policy

SIMBA offers a 30-day returns window starting from the date you receive your order.

If you change your mind or have ordered the wrong size or profile, you may request a return within 30 days of delivery, provided the product meets the eligibility conditions in our Returns & Refunds Policy.

This 30-day period includes the first 14 days during which statutory cancellation rights may apply. It is not an additional 30 days on top of the statutory cancellation period.

For returns requested after the statutory cancellation period, the product must be unused, uncut, uninstalled and in a condition suitable for resale.

Customers are normally responsible for return postage when returning a non-faulty product they selected themselves.

The return deadlines and refund requirements that apply to statutory cancellations remain unaffected. This policy also does not limit your rights concerning faulty or misdescribed goods.

9.3 If You Ordered the Wrong Seal

If you selected a product yourself and ordered the wrong size or profile, you can request a return under the applicable cancellation rights or additional returns policy.

For a non-faulty return, you will normally be responsible for the direct return postage where this has been properly disclosed and is permitted by law.

Returned goods should be packed carefully to avoid damage.

9.4 If SIMBA Recommended the Wrong Seal

If our team recommended a product using accurate measurements and fitting information you provided, but that recommendation was incorrect, we will review the case and take responsibility for our mistake.

Where a suitable replacement is available, we will arrange it at no additional cost and cover the necessary replacement and reasonable return postage.

If an appropriate replacement is not available, we will discuss the applicable refund.

Where the information originally provided was inaccurate or incomplete, we will assess the circumstances before deciding whether an additional goodwill remedy is appropriate.

Nothing in this clause limits your statutory rights.

9.5 Damaged, Faulty or Incorrect Goods

If your item arrives damaged, is faulty or is different from what you ordered, please contact us as soon as reasonably possible.

Where SIMBA is responsible, we will provide the appropriate remedy under consumer law and cover necessary return costs.

A request to report delivery damage promptly does not impose a 48-hour limit on your statutory rights.

9.6 Returned Goods Damaged in Transit

Please protect returned shower seals against bending, crushing and other damage during transport.

When goods are returned, we may inspect their condition and consider any evidence of damage or handling.

Any reduction in a refund will be assessed under the applicable legal rules. We will not automatically refuse a refund solely because damage occurred during return transit.

Where SIMBA arranged or paid for the return transport, this will be taken into account.

9.7 Refunds

Refunds will be issued to the original payment method unless another method is expressly agreed.

For statutory cancellations, refunds will be made within the applicable legal deadline, including the rules governing receipt of returned goods or evidence that they have been sent back.

Where required by law, we will refund the standard outward delivery charge. Additional charges for an expressly selected premium delivery service may not be refundable.

We do not apply a standard restocking or handling fee to statutory cancellations.

Any lawful deduction for reduced product value will be explained.

For eligible returns made under our additional 30-day policy, we aim to process refunds promptly after receiving and checking the returned goods.

Please see our Returns & Refunds Policy for the full process.

10. Shipping and Additional Delivery Charges

10.1 Shipping Area

We offer delivery to eligible UK addresses, subject to the shipping options available at checkout.

Free UK mainland delivery may apply to qualifying orders or delivery areas as stated on our website.

Some destinations, parcel lengths or delivery services may incur additional charges.

10.2 Longer Products

Longer shower door seals, including some magnetic profiles, may require different packaging or courier arrangements.

Delivery estimates and available shipping services may therefore differ from shorter products.

10.3 Additional Charges

Any delivery charge applied by SIMBA will be shown or confirmed before the customer agrees to purchase.

We will not add an undisclosed delivery charge after the order has been accepted without the customer's agreement.

10.4 Courier Delays

We will assist with investigating delayed or missing deliveries.

Courier delays do not remove your statutory rights where goods are not delivered within the applicable period.

10.5 Delivery and Installation

Please check that the product received is the correct model and size before trimming or installing it.

If something appears incorrect, contact us before altering the item where reasonably possible.

This does not limit your rights if the product is faulty or not as described.

11. Warranty and Liability

11.1 SIMBA 10-Month Warranty

SIMBA provides an additional 10-month product warranty for eligible manufacturing defects and premature product failures under normal use.

This may include defects affecting the sealing or magnetic function.

The warranty does not ordinarily cover:

• Damage caused by misuse or incorrect fitting.

• Modifications or unsuitable alterations.

• Normal wear and cosmetic changes that are not caused by a defect.

• Limescale deposits, staining or damage caused by unsuitable cleaning products.

Warranty claims will be assessed according to the product, the issue reported and the available evidence.

11.2 Making a Warranty Claim

Please email info@showerdoorseal.uk with your order number and photographs of the problem.

We may request further information where needed to assess the claim.

Where a claim is accepted, we will arrange the appropriate remedy under the warranty.

11.3 Statutory Rights

Our 10-month warranty is an additional benefit.

It does not replace, restrict or shorten any rights you may have under applicable consumer law.

11.4 Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits your statutory consumer rights.

Any other limitation of liability applies only to the extent permitted by law and must be reasonable and enforceable in the circumstances.

12. Events Beyond Our Reasonable Control

Occasionally, events outside our reasonable control may affect our ability to fulfil an order.

These may include severe weather, transport disruption, industrial action, major infrastructure failures or other exceptional circumstances.

Where such an event affects an order, we will try to keep you informed and explain the available options.

We will take reasonable steps to reduce disruption where possible.

This section does not remove your legal rights if an order is not fulfilled within the period required by law.

13. Website Use

13.1 You may browse our website and use its content for personal shopping, product identification and other lawful purposes.

13.2 You must not attempt to damage the website, interfere with its security, introduce malicious software or access information without authorisation.

13.3 You may not reproduce substantial parts of our original content for commercial use without permission, except where permitted by law.

13.4 Ordinary links to publicly accessible pages of our website are permitted, provided they are not misleading and do not falsely suggest endorsement or affiliation.

13.5 We may update website features or temporarily restrict access for maintenance and security purposes.

14. Intellectual Property

Unless otherwise stated, original website text, product photographs, diagrams, videos, graphics and other content created or owned by SIMBA are protected by applicable intellectual property laws.

You may use our website content for ordinary personal shopping and reference purposes.

Commercial reproduction, redistribution or unauthorised use of protected material may require our prior permission.

Nothing in these Terms restricts uses expressly permitted by law or the rights of third-party owners.

15. Customer Reviews, Photos and Other Content

15.1 Customer Submissions

Customers may be able to submit product reviews, photographs, videos or other feedback through our website or associated review services.

15.2 Content Standards

Please ensure that submitted content is lawful, relevant and does not infringe another person's rights.

Do not include sensitive personal information, private contact details or content you do not have permission to share.

15.3 Permission to Display Submitted Content

By submitting a review or other content for publication through a feature that clearly identifies its public purpose, you grant SIMBA a non-exclusive licence to host, display and use that content for the purpose of operating the relevant review or feedback feature.

Any additional use in advertising or promotional materials will be handled in accordance with the permissions and applicable privacy requirements associated with that content.

15.4 Moderation

We may moderate or remove content where reasonably necessary to address unlawful material, spam, privacy concerns or breaches of these Terms.

We will not selectively suppress genuine negative reviews merely because they are critical of SIMBA.

15.5 Reporting Concerns

If you believe published content infringes your rights or contains inappropriate personal information, please contact info@showerdoorseal.uk.

Questions About These Terms?

If anything in these Terms is unclear, please contact us before placing an order.

Email: info@showerdoorseal.uk
WhatsApp: +44 7352 644608

SIMBA Seals UK
Operated by SIMBA International Limited

These Terms should be read alongside our Returns & Refunds Policy, Shipping Policy and Privacy Policy.

Your statutory consumer rights remain unaffected.