Returns, Exchanges & Refunds Policy

We know that finding the right replacement shower seal isn't always straightforward, especially when the original part is no longer available.

If something isn't right with your order, please get in touch. We'll help you work out the next step.

We offer a 30-day returns policy, alongside your statutory rights under UK consumer law.

1. Returns & Exchanges

If you've ordered the wrong seal

If you've chosen a seal yourself and find that it's the wrong size or profile, you can request a return within 30 days of delivery.

For a return where the product is not faulty:

• The customer is responsible for the return postage.

• Please return the seal carefully packaged, preferably in its original packaging.

• The seal should be uncut, uninstalled and in a condition suitable for resale.

• Once we've received and checked the return, we'll arrange your refund in accordance with this policy.

You are entitled to inspect the goods as you would in a shop. If an item has been handled beyond what's necessary to check it and its value has been reduced, a deduction may apply where permitted by law.

Shower seals can be long and awkward to post, so we recommend checking the cost of return postage before sending one back.

If we recommended the wrong seal

If our team recommended a replacement based on the correct measurements and fitting information you provided, but the recommended seal turns out to be unsuitable, we'll take responsibility for our mistake.

We'll review the details with you and, where a suitable replacement is available, arrange a replacement at no additional cost.

SIMBA will cover the replacement product and the necessary postage. If the original seal needs to be returned, we'll arrange or cover the reasonable return costs.

If we can't find a suitable alternative, we'll discuss the appropriate refund with you.

This applies where the incorrect recommendation was made by our team. If the measurements or fitting information provided were incorrect or incomplete, we'll review the circumstances before confirming the next step. Your statutory rights remain unaffected.

2. How to Return an Item

Please contact us before sending anything back so we can confirm the return details.

Email: info@showerdoorseal.uk
WhatsApp: Message SIMBA

Include your order number, the reason for the return and, if it's a fitting issue, a few photos of the seal and where it was intended to fit.

Returns Address

SIMBA Seals UK
Unit 38
Westbrook Road
Trafford Park
Manchester
M17 1AY
United Kingdom

When returning an item:

1. Include your order number inside the parcel.

2. Protect the seal along its full length so it cannot bend, crack or become crushed.

3. Use suitable packaging, particularly for longer or rigid profiles.

4. We recommend a tracked delivery service and keeping your proof of postage.

You can notify us of your decision to cancel within the applicable cancellation period. Contacting us first helps avoid confusion, but it does not remove your statutory right to cancel.

3. Returns Damaged in Transit

Please take care when packing a seal for return. Long PVC profiles can be damaged if they're folded, bent sharply or sent without enough protection.

We inspect returned products when they arrive.

If a seal arrives damaged, we'll check its condition and, where necessary, ask for packaging details or photographs before deciding how the return should be handled.

Where damage or handling has reduced the item's value, we may make an appropriate deduction from the refund if permitted by law.

We cannot guarantee a full refund for an item that has been damaged through improper handling or inadequate return packaging. Any deduction or refusal will depend on the circumstances and your statutory rights.

If SIMBA arranged the return shipping, we'll also take that arrangement into account.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please let us know as soon as you can.

Photos of the product and packaging are helpful, particularly if the parcel was damaged during delivery.

Depending on the circumstances and your statutory rights, we'll arrange an appropriate solution, which may include:

• A replacement at no additional cost.

• A refund.

• Another remedy agreed with you.

Where we are responsible for the problem, we'll cover the necessary return or replacement postage.

We appreciate customers reporting delivery damage within 48 hours where possible, but this is not a deadline that removes your statutory rights.

5. Order Cancellations

Before dispatch

If you'd like to cancel an order that hasn't been dispatched, please contact us as soon as possible.

Where cancellation is available, we'll arrange a refund in line with your statutory rights.

After dispatch

If your order has already been dispatched, you may still be able to cancel and return it under the applicable returns and cancellation rules.

For most standard products purchased online, UK consumers have a legal right to notify us of cancellation within 14 days of receiving the goods, without giving a reason. They then have a further 14 days to send the goods back.

Our additional 30-day returns policy provides extra flexibility for eligible standard products.

Custom-cut products

Seals made or cut specifically to a customer's individual requirements may be exempt from the normal change-of-mind cancellation right where the relevant legal exception applies.

This does not affect your rights if a custom-made product is faulty, not as described or otherwise fails to meet your statutory rights.

6. Refunds

We'll check returned items promptly and process any refund due without unnecessary delay.

For a standard change-of-mind return:

• The customer normally pays the return postage, provided this was explained before purchase.

• The refund will be made to the original payment method unless otherwise agreed.

• Where required by law, we'll refund the standard outward delivery charge paid for the order.

• Any lawful deduction for reduced product value will be explained.

For statutory cancellations, refunds will be made within the applicable legal deadline, generally no later than 14 days after we receive the goods back or receive evidence that they have been sent back, whichever is earlier.

For other eligible returns under our additional 30-day policy, we aim to process refunds within 7 working days of receiving and checking the item.

7. Warranty

SIMBA offers a 10-month product warranty covering eligible manufacturing defects and premature failures under normal use.

This may include:

• Cracking or splitting caused by a manufacturing defect.

• Premature failure of a magnetic or sealing component due to a product defect.

The warranty does not ordinarily cover damage caused by incorrect fitting, modification, misuse or normal cosmetic changes such as limescale staining.

If you think your seal has developed a fault, please email info@showerdoorseal.uk with your order number and photos.

Our 10-month warranty is an additional benefit and does not replace or limit your statutory consumer rights.

8. Need Help Choosing a Replacement?

If you're unsure which seal you need, you're welcome to send us photos before ordering.

A picture of the old seal's cross-section, together with the glass thickness, gap measurement and fitting position, can help our team check possible alternatives.

Email: info@showerdoorseal.uk
WhatsApp: Send us your photos

We'd rather help you check the measurements first than see you paying to return a seal that doesn't fit.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.