Shipping & Delivery Policy

Last updated: 16 October 2026

We dispatch orders from our UK warehouse in Manchester, using different courier services depending on the size and destination of your parcel.

Here's what to expect when ordering from SIMBA Seals UK.

1. Shipping Carriers

We work with several UK courier partners.

The carrier used for your order depends on the delivery address, parcel length, weight, quantity and the shipping service available.

Some longer shower door seals require different packaging and courier arrangements from smaller items.

Where tracking is available, you'll receive the relevant details once your order has been dispatched.

2. Processing & Delivery Times

Order processing

Orders placed before 3 pm UK time, Monday to Friday, are usually dispatched on the same working day, provided the items are in stock.

Orders placed after 3 pm, at weekends or on UK public holidays will normally be processed on the next working day.

Estimated delivery

Most orders are expected to arrive within 2–7 working days from the date of order, including normal processing time.

These are estimates rather than guaranteed delivery dates. Delivery may take longer for certain locations, larger parcels or products that are awaiting restocking.

If a product has a longer dispatch time, we'll aim to make this clear on the product page or contact you if there is an unexpected delay.

Unless a different delivery period has been agreed, your order will be delivered within the period required by applicable consumer law.

3. Shipping Costs

We offer Free UK Mainland Delivery to eligible delivery addresses.

Additional delivery charges may apply to certain destinations, including:

• The Scottish Highlands and some remote Scottish areas.

• Northern Ireland.

• Offshore islands and other locations requiring special delivery arrangements.

Long parcels or particular delivery services may also have different shipping requirements.

Any applicable delivery charge will be shown at checkout before you place your order.

If we're unable to provide delivery to your address, we'll contact you to discuss the available options.

4. Tracking Your Order

Once your order has been dispatched, you'll normally receive a shipping confirmation email.

If the courier provides tracking, your email will include a tracking link or tracking details.

Please allow some time for tracking information to appear after the parcel has been collected.

If you haven't received a dispatch confirmation when expected, please contact us with your order number.

5. Delayed or Missing Deliveries

If your order hasn't arrived by the latest estimated delivery date, please contact us.

Email: info@showerdoorseal.uk
WhatsApp: +44 7352 644608

We'll check the tracking information and contact the courier where necessary.

If a parcel is lost or cannot be delivered, we'll work with you on an appropriate replacement or refund in accordance with your statutory rights.

You won't be required to resolve a missing delivery directly with the courier before we can assist you.

6. Damaged Parcels or Incorrect Items

Please check your order when it arrives.

If the packaging or product appears damaged, or if you've received the wrong item, let us know as soon as you reasonably can.

It helps if you include:

• Your order number.

• A photograph of the affected seal.

• Photographs of the packaging, where relevant.

You can contact us by email or WhatsApp.

We appreciate early reports of delivery problems, but there is no 48-hour deadline that removes your statutory consumer rights.

Where the problem is our responsibility, we'll arrange the appropriate remedy and cover the necessary costs.

7. Incorrect Delivery Details

Please check your delivery address carefully before completing checkout.

If you notice a mistake, contact us as soon as possible.

We'll try to correct the details before dispatch, although changes may not be possible once the parcel has entered the courier network.

If an incorrect address supplied by the customer results in an additional delivery or redelivery charge, we'll explain the circumstances and any applicable cost before arranging a further delivery.

8. Stock Availability

Most orders are dispatched from our UK stock, but some seal profiles or lengths may be temporarily unavailable.

If an item you've ordered is out of stock, we'll contact you with an estimated dispatch date and explain the available options.

Depending on the circumstances, you may be able to wait for the item, choose a suitable alternative or cancel the affected order.

We won't send a different seal profile without your agreement.

9. Delivery Disruptions

Occasionally, deliveries can be affected by severe weather, courier network delays, public holidays or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we'll do our best to keep you informed.

These circumstances do not affect your statutory delivery rights.

10. Need Help With Your Delivery?

If you have a question about dispatch, tracking or a missing parcel, please get in touch.

Email: info@showerdoorseal.uk
WhatsApp: +44 7352 644608

Please include your order number so we can find the details quickly.

SIMBA Seals UK
Operated by SIMBA International Limited

For information about returns and refunds, please see our Returns & Refunds Policy.